At win399, the privacy and security of our players' personal information is a top priority. This Privacy Policy explains in clear terms what data we collect when you use the win399 platform, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold over your own information. We encourage every win399 player to read this document in full.
Our Commitment to You
Six core principles that define how win399 handles every piece of personal data we receive from our Pakistani players.
Every connection to win399 is protected by SSL/TLS encryption. Your personal details, payment information, and account credentials are stored on secured, access-controlled servers that meet international gaming licence data security standards.
win399 never sells, rents, or trades your personal data to third-party marketers. Data is only shared with carefully vetted partners — payment processors like JazzCash and EasyPaisa, KYC verification providers — strictly for operational purposes.
You have the right to access, correct, or request deletion of your personal data at any time. win399 provides clear and straightforward mechanisms to exercise these rights through our 24/7 live chat support team.
win399 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by our international gaming licence and applicable law. When data is no longer needed, it is securely deleted or anonymised.
win399 will only send you promotional communications if you have explicitly opted in. You can withdraw consent for marketing messages at any time via your account settings or by contacting our support team — no questions asked.
win399 operates under an international gaming licence whose terms mandate strict data protection obligations. Our data practices are regularly reviewed to ensure ongoing compliance with both our licence conditions and applicable privacy frameworks.
Privacy Policy Notice: This Privacy Policy was last updated in January 2026 and applies to all personal data collected through the win399 website at https://win399.net and any associated platforms. win399 reserves the right to update this Policy at any time. Material changes will be notified to registered players by email or in-platform notification. Continued use of win399 following such notification constitutes acceptance of the revised Policy.
win399 ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at https://win399.net, including all associated pages, features, mobile-optimised interfaces, and services offered thereunder. win399 is operated under an international gaming licence and provides its services to eligible players including those based in Pakistan.
This Privacy Policy ("Policy") applies to all personal data that win399 collects, processes, stores, or shares in connection with your use of the Platform, whether you are a registered account holder, a visitor browsing the site, or an applicant in the process of registering an account. "Personal data" in this Policy means any information relating to an identified or identifiable natural person — for example, your full name, CNIC number, email address, phone number, residential address, payment details, and IP address.
win399 acts as the data controller for all personal data collected through the Platform. This means win399 determines the purposes for which your data is collected and the manner in which it is processed. Where win399 engages third-party service providers to process data on its behalf — such as KYC verification partners or payment processors — those parties act as data processors under win399's written instructions.
win399 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the site, and occasionally from third parties such as identity verification services. The categories of data we collect are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration form / KYC submission |
| Contact Data | Email address, phone number, residential address (city, province) | Registration form / account updates |
| Financial Data | JazzCash / EasyPaisa account reference, bank account name, USDT wallet address | Deposit / withdrawal requests |
| Transaction Data | Deposit amounts (PKR), withdrawal amounts, bet history, game sessions | Automatically recorded during gameplay |
| Technical Data | IP address, device type, browser, operating system, session duration | Automatically via cookies and server logs |
| KYC Documents | CNIC scan (front & back), selfie / liveness check, utility bill | KYC verification process |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status, communication channel preferences | Account settings / explicit consent |
win399 does not collect or process special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where biometric liveness check data is strictly required for identity verification purposes, in which case it is processed solely for KYC compliance and is not retained beyond the verification process.
win399 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been collected from a person under 21, it will be deleted immediately and the associated account will be closed.
win399 uses the personal data we collect for the following purposes, each of which is linked to a specific legal basis described in Section 4:
win399 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
win399 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes under any circumstances. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
win399 engages carefully selected third-party service providers who process personal data strictly on our instructions and under binding data processing agreements. These include:
win399 may disclose personal data to regulatory authorities, law enforcement agencies, gaming regulators, or courts of competent jurisdiction where we are legally required to do so, where disclosure is necessary to protect the safety of any individual, or where required to enforce our Terms and Conditions or defend against legal claims.
In the event of a merger, acquisition, asset sale, or restructuring of the win399 business, personal data may be transferred to the relevant successor entity. win399 will provide reasonable advance notice of any such transfer that materially affects how your personal data is handled and, where required, will seek your consent.
win399 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot be used to access other data on your device.
You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the win399 Platform, including logging in and placing bets. Most modern browsers — Chrome, Firefox, Safari, Edge — provide clear options in their settings menus to manage cookies on a site-by-site basis.
win399 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The general retention periods that apply to each category of data are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with win399's data disposal procedures. Anonymised or aggregated data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.
win399 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the event of a data breach that poses a risk to your rights and freedoms, win399 will notify the relevant supervisory authority in accordance with applicable law and will communicate directly with affected players as required by our licence obligations.
As a win399 player, you hold a number of rights in relation to your personal data. win399 is committed to honouring these rights promptly and transparently. The rights available to you are described below.
You have the right to request a copy of the personal data that win399 holds about you. We will provide this in a clear, structured format within 30 days of your verified request.
If any personal data that win399 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Some corrections may require submission of updated KYC documents.
You may request that win399 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations — data required by our gaming licence or AML regulations cannot be deleted before the mandatory retention period expires.
You have the right to request that win399 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of win399's legitimate grounds.
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another data controller where technically feasible.
You have the right to object to processing carried out on the basis of win399's legitimate interests, including profiling. You also have an absolute right to object to your personal data being used for direct marketing purposes at any time.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
The win399 Platform is strictly intended for individuals who are 21 years of age or older. win399 does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the win399 registration and KYC process.
If you are a parent or guardian and believe that a minor in your care has registered a win399 account or provided personal data to the Platform, please contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action as a matter of priority.
win399 encourages parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. Resources for responsible gaming and parental controls are available on our Responsible Gaming page.
win399 operates under an international gaming licence and, as a result, some personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan. These transfers are necessary to operate the Platform, process payments, carry out KYC verification, and provide customer support.
Where personal data is transferred internationally, win399 takes appropriate steps to ensure that the receiving party provides an adequate level of protection for your data, including through:
win399 is committed to handling your personal data responsibly and transparently. If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how win399 has handled your personal data, please contact us through the following channels:
When submitting a data rights request or privacy complaint, please include your registered win399 username, the email address associated with your account, and a clear description of your request or concern. We may need to verify your identity before processing the request.
If you are unsatisfied with win399's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or gaming regulator overseeing win399's international gaming licence. Details of the applicable supervisory authority are available on request from our support team.
win399 takes all privacy complaints seriously and will investigate each complaint thoroughly, providing a written response within 30 days of receipt. We aim to resolve all complaints amicably and in a manner consistent with our obligations under this Policy and our gaming licence.
Your Privacy is Protected
Your personal data is secure, your rights are respected, and our support team is available 24/7. Join thousands of Pakistani players who trust win399 for a safe and fair gaming experience.