These Terms and Conditions constitute a legally binding agreement between you and win399. By registering an account, making a deposit, or using any win399 service, you confirm that you have read, understood, and agreed to every provision set out in this document. If you do not agree, you must not use the win399 platform.
At a Glance
The sections below cover the full legal text. This summary is provided for convenience only — the detailed clauses in each section govern your use of win399 in all cases.
You must be 21 years of age or older and a resident of a jurisdiction where online casino and sports betting is permitted. CNIC verification is mandatory before withdrawals are processed.
win399 supports JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. All transactions are conducted in PKR. Withdrawal processing times and limits apply per method.
All win399 bonuses are subject to wagering requirements. Bonus terms including minimum odds, eligible games, and expiry periods are stated in the specific promotion terms and must be met before withdrawal.
All win399 games use certified RNG technology. Any form of cheating, collusion, exploitation of software errors, or use of automated betting tools is strictly prohibited and may result in account closure.
win399 provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools. Players who are problem gamblers or minors are prohibited from using the platform under any circumstances.
win399 reserves the right to suspend or permanently close any account that breaches these Terms. Players may also voluntarily close their account at any time by contacting the win399 support team via live chat.
Important Notice: These Terms and Conditions were last updated in January 2026. win399 reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.
These Terms and Conditions ("Terms") govern the relationship between win399 ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you", "your") who accesses, registers on, or uses any service offered through the win399 website located at https://win399.net and any associated subdomains or applications.
win399 is operated under an international gaming licence. The Platform offers online casino games, sports betting including cricket and PSL markets, live dealer tables, jackpot bingo, slot games, and other wagering products accessible to eligible players in supported jurisdictions.
These Terms should be read alongside the win399 Privacy Policy and any specific promotion terms that apply to individual bonuses or offers. In the event of a conflict, the specific promotion terms prevail over these general Terms in relation to that specific promotion only; otherwise, these Terms govern.
win399 reserves the right to update, modify, or replace any part of these Terms at any time. Where changes are material, win399 will notify registered Players via email or an in-platform notification. Continued use of the Platform following such notification constitutes acceptance of the revised Terms.
The win399 Platform is strictly available to individuals who are 21 years of age or older. Registration by, or on behalf of, any person under the age of 21 is expressly prohibited. win399 applies a mandatory Know Your Customer ("KYC") verification process that requires submission of a valid Pakistani CNIC or equivalent government-issued identity document prior to the processing of any withdrawal. Age verification may also be requested at the time of registration or at any point during a Player's use of the Platform.
It is the sole responsibility of each Player to verify that online gambling is lawful in their jurisdiction before registering with win399 and before placing any bet or wager. win399 does not provide legal advice. Players who access the Platform from restricted jurisdictions do so at their own risk, and win399 accepts no liability in connection with such access.
To open a win399 account, you must:
win399 permits only one account per person. Duplicate accounts are strictly prohibited. Where duplicate accounts are identified, win399 reserves the right to close all but one account, void associated winnings, and retain deposited funds to the extent permitted by applicable law.
win399 operates a full KYC process in compliance with its international gaming licence obligations. Players may be required to submit one or more of the following documents: valid CNIC (front and back), proof of residential address (utility bill or bank statement dated within three months), and proof of payment method ownership. Failure to provide satisfactory documentation within the requested timeframe may result in withdrawal suspension or account closure.
You are solely responsible for maintaining the confidentiality of your win399 account credentials, including your password and any two-factor authentication codes. win399 will never ask for your password via email, live chat, or telephone.
You must notify win399 immediately via live chat if you suspect that your account has been accessed without your authorisation. win399 will take reasonable steps to investigate and, where appropriate, secure your account. However, win399 accepts no liability for losses arising from unauthorised access where you have failed to take reasonable precautions to protect your credentials.
You warrant that all information provided during registration and at any subsequent point is accurate, complete, and not misleading. You must promptly update your account details if any information changes. Providing false or misleading information — including but not limited to your identity, age, or residential address — constitutes a material breach of these Terms and will result in immediate account closure.
Each player is entitled to maintain only one active win399 account at any given time. Operating multiple accounts, whether under the same or different identities, is a breach of these Terms. win399 uses technical and manual review processes to identify duplicate accounts. Winnings generated from duplicate accounts will be voided.
win399 currently supports the following payment methods for PKR-denominated deposits and withdrawals: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, SadaPay, and USDT TRC20. win399 reserves the right to add, modify, or remove payment methods at any time without prior notice.
All deposits must be made from a payment account or instrument that is registered in your own name. Third-party deposits are not permitted. Funds deposited in error cannot be reversed once the deposit has been credited to your win399 account. Minimum and maximum deposit limits apply per payment method and are displayed at the time of deposit.
Withdrawal requests are processed by win399 subject to the following conditions:
win399 targets processing of withdrawal requests within 1–4 hours for JazzCash and EasyPaisa, and within 1–2 business hours for bank transfers. Crypto withdrawals via USDT TRC20 are typically processed within 30 minutes, subject to network conditions. These processing times are targets and not guarantees; delays may occur during high-volume periods or pending KYC review.
win399 operates in compliance with its international gaming licence's anti-money laundering ("AML") obligations. win399 reserves the right to request source-of-funds documentation at any time and to delay or refuse withdrawals pending satisfactory AML review. Any account found to be associated with money laundering activity will be closed and reported to the relevant authorities.
win399 offers a range of bonuses and promotional offers to registered players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. Each promotion is subject to its own specific terms, which are published on the relevant promotion page and incorporate by reference into these Terms.
Unless a promotion is explicitly designated as "no wagering", all bonus funds and any winnings derived from bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier, eligible games, minimum bet amounts, maximum bet limits during bonus play, and expiry periods are set out in the specific promotion terms. Players are strongly encouraged to read promotion terms in full before accepting any bonus.
win399 takes a zero-tolerance approach to bonus abuse. The following activities constitute bonus abuse and will result in voiding of the bonus and associated winnings, and may result in permanent account closure:
win399 reserves the right to withdraw, modify, or discontinue any promotion at any time. Bonuses are awarded in PKR unless otherwise stated. Only one bonus may be active at a time unless the promotion terms explicitly state otherwise. Bonuses credited in error will be reclaimed.
All bets and wagers placed on the win399 Platform are subject to the specific rules of the game or sports market in question, as published within that game's or market's interface. In the event of a conflict between game-specific rules and these general Terms, the game-specific rules prevail for that game only.
win399 reserves the right to refuse, limit, or void any bet at its sole discretion. A bet is not accepted and is not binding on win399 until it has been confirmed and a bet reference number has been issued. Bets accepted in error — including bets accepted at incorrect odds due to a manifest error — may be voided by win399. In such cases, the stake will be returned to the Player's account in full.
Minimum and maximum stake limits apply per game, per market, and per bet type. These limits are displayed at the time of bet placement and may be adjusted by win399 at any time. win399 reserves the right to apply individual account-level stake restrictions where betting patterns indicate potential risk to the Platform's integrity.
A bet may be declared void in circumstances including but not limited to: match abandonment, obvious pricing errors, system errors, or where win399 has reasonable grounds to believe the bet was placed in violation of these Terms. Settlement of sports bets will be based on the official result as declared by the relevant governing body. In the absence of an official result, win399's decision on settlement shall be final.
win399 is committed to providing a fair, honest, and secure gaming environment for all players. The following conduct is strictly prohibited and constitutes a material breach of these Terms:
All win399 casino games use certified Random Number Generator ("RNG") technology audited by independent testing laboratories. RNG certification ensures that game outcomes are statistically random and cannot be predicted or influenced by win399, its employees, or its players.
win399 is committed to promoting responsible gambling and to protecting vulnerable players. Gambling is intended to be an enjoyable leisure activity. If gambling ceases to be enjoyable or begins to negatively affect your finances, relationships, or wellbeing, win399 strongly encourages you to use the responsible gaming tools available in your account or to contact our support team.
The following tools are available to all win399 account holders and can be activated immediately from the account dashboard or via live chat support:
win399 reserves the right to impose responsible gaming restrictions on any account where internal monitoring systems identify patterns consistent with problem gambling behaviour, without requiring the Player's explicit request to do so.
All content published on the win399 Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of win399 or its content suppliers and is protected by applicable intellectual property laws.
win399 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include the right to:
Any unauthorised use of win399's intellectual property will result in immediate account termination and may result in legal action.
To the maximum extent permitted by applicable law, win399, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform.
win399 does not warrant that:
win399's total aggregate liability to any Player in connection with any claim arising from use of the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
win399 collects, processes, and stores personal data in accordance with its Privacy Policy. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy, which is incorporated into these Terms by reference.
win399 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the win399 Platform, secure server infrastructure, and access controls limiting employee access to personal data on a need-to-know basis.
For full details of how win399 handles your personal information, your rights as a data subject, and how to exercise those rights, please refer to the win399 Privacy Policy.
win399 reserves the right to amend these Terms at any time. Where amendments are material, win399 will provide reasonable advance notice to registered Players via email or in-platform notification. Non-material amendments may be made without prior notice. The current version of these Terms is always available on this page, with the effective date clearly stated at the top of the document.
You may close your win399 account at any time by contacting the support team via live chat. Prior to closure, any outstanding wagering requirements attached to active bonuses must be satisfied or the bonus balance will be forfeited. Your real-money balance will be returned to your registered payment method following satisfactory identity verification.
win399 reserves the right to suspend or permanently close any account at any time and for any reason, including but not limited to: breach of these Terms, suspected fraud, failure to complete KYC verification, or where required by win399's licensing obligations. Where an account is closed due to a breach by the Player, win399 reserves the right to retain the account balance to the extent required to cover any losses or costs incurred by win399.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the jurisdiction in which win399 holds its international gaming licence.
In the event of a dispute between you and win399, you should first contact the win399 support team via live chat to seek an informal resolution. win399 will endeavour to resolve all disputes within five business days of receiving a formal written complaint.
If a dispute cannot be resolved informally, it may be escalated to the independent dispute resolution body designated by win399's licensing authority. Details of the applicable dispute resolution body are available upon request from the win399 support team.
These Terms are published in English. In the event of any conflict between an English version and any translation of these Terms, the English version shall prevail.
Ready to Play?
Cricket betting, live dealer tables, slots, jackpot bingo, and more — all in PKR, all from one win399 account. JazzCash and EasyPaisa deposits in seconds. 21+ only. Play responsibly.